Refund policy
1. Refund Policy Overview
We understand that sometimes you may need to return a product. Please read our return and refund policy carefully to ensure you are fully aware of your rights and responsibilities.
2. Eligibility for Return
We accept returns within 10 days of package delivery. Returns are issued as in-store credit only. To be eligible for a return, the item must be unused, in its original packaging, and in the exact condition as sent.
3. Return Process
a. Contact us: Before returning an item, please contact our customer service team to initiate the process and complete a return order form.
b. Return shipping: You are responsible for return shipping costs. Please ensure the item is securely packaged to prevent damage during transit.
c. Restocking fee: A 20% restocking fee will be deducted from your store credit amount. This fee covers the cost of processing, inspecting, and restocking the returned product.
4. Exceptions to Refund Policy
Certain items are not eligible for return or store credit. These include:
- Items that are not in their original, new condition or original packaging.
- Products that are damaged due to misuse, abuse, or negligence.
- Items that were on clearance or marked as final sale.
5. Processing Time
Please allow 7–14 business days from the date we receive your item for us to process your return and issue your in-store credit.
6. Core Exchange (Cylinders & Heads)
On select items, we require a core charge for parts. You are responsible for sending parts in acceptable condition for re-use. We are not responsible for transit damage to items sent to us—be sure to properly package and protect these parts. Core charges will be refunded once parts are received, inspected, and verified as good exchange cores.
7. Policy Changes
We reserve the right to modify this policy at any time. Changes take effect immediately upon being posted on our website.