Shipping policy
1. Processing Time
a. Order Processing: Orders are typically processed within 1-3 business days after payment is received.
b. Custom or Personalized Items: Orders containing custom or personalized items may require additional processing time.
2. Shipping Rates
a. Shipping Charges: Shipping charges are calculated based on the weight, dimensions, and destination of the package.
b. Free Shipping: Sometimes We offer free shipping on orders over a certain amount. Refer to our website for current promotions and eligibility criteria.
3. Shipping Methods
a. Carrier: We use UPS for shipping our products.
b. Delivery Options: Standard and expedited shipping options are available. The delivery time may vary depending on the selected option and the destination.
4. International Shipping
a. Customs and Duties: International orders may be subject to customs duties and taxes. The recipient is responsible for any additional charges imposed by the destination country. We are not responsible for collecting these taxes and duties at time of purchase. Taxes and Duties are charged by the country and collected before package is delivered.
b. Delivery Time: International shipping times may vary due to customs processing.
5. Order Tracking
a. Tracking Information: Once your order is shipped, you will receive an email with tracking information. You can also track your order through our website.
b. Delivery Status: We are not responsible for delivery delays caused by the carrier or factors beyond our control.
6. Address Accuracy
a. Responsibility: It is the responsibility of the customer to provide accurate and complete shipping information. We are not responsible for shipments sent to incorrect addresses provided by the customer.
b. Undeliverable Packages: If a package is returned as undeliverable, we will contact you to arrange for reshipment. Additional shipping charges may apply.
7. Shipping Restrictions
a. Restricted Areas: We may not be able to ship to certain remote or restricted areas. If your location is not serviceable, we will notify you and provide a refund.
8. Lost or Stolen Packages
a. Claims: If you believe your package is lost or stolen, please contact us immediately. We will work with the carrier to investigate the issue.
b. Replacement: In the event of a confirmed lost package, we will either issue a refund or send a replacement, as determined on a case-by-case basis.
9. Contact Information
If you have any questions or concerns about our Shipping Policy, please contact us.
10. Changes to This Shipping Policy
We reserve the right to update, change, or replace any part of this Shipping Policy. It is your responsibility to check our website periodically for changes. Your continued use of our website following the posting of any changes constitutes acceptance of those changes.