Shipping policy
1. Processing Time
a. Order Processing: Orders are typically processed within 1–3 business days after payment is received.
b. Custom Orders: Orders containing custom, built-to-order, or personalized parts may require additional processing time prior to shipment.
2. Shipping Rates
a. Rate Calculation: Shipping charges are calculated at checkout based on package weight, dimensions, and the delivery destination.
b. Free Shipping: Free shipping offers apply to qualifying orders exceeding promotional thresholds (excluding oversized freight or international shipments). Active promotions and criteria are displayed at checkout.
3. Shipping Methods & Carriers
a. Carriers: We primarily ship domestic orders using UPS and international orders using FedEx.
b. Delivery Options: Standard and expedited shipping options are available at checkout. Estimated delivery times vary depending on the destination and selected service level. Expedited delivery dates are carrier estimates and are not guaranteed.
4. International Shipping
a. Carrier & Customs: International orders are shipped primarily via FedEx. Packages may be subject to import taxes, customs duties, and clearance fees charged by the destination country. Bikeman Performance does not collect these charges at checkout; you are responsible for paying all applicable taxes and duties upon delivery.
b. Transit Times: International delivery timelines may vary due to carrier operations and local customs inspection procedures.
5. Order Tracking & Delivery
a. Tracking Information: Once your order ships, you will receive a confirmation email containing tracking details. You can also monitor your order status by logging into your account at bikemanperformance.com.
b. Carrier Delays: Bikeman Performance is not responsible for transit delays caused by shipping carriers, weather, or other factors beyond our control.
6. Address Accuracy & Undeliverable Packages
a. Address Accuracy: You are responsible for providing a complete and correct shipping address at checkout. We are not liable for packages sent to incorrect addresses provided during checkout.
b. Undeliverable Packages: If a shipment is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping charges will apply to resend the package.
7. Shipping Restrictions
If a delivery location is not serviceable by our carriers or is subject to restricted service, we will notify you and issue a full refund for the order.
8. Lost, Damaged, or Stolen Packages
a. Filing Claims: If you believe your package is lost, damaged, or stolen in transit, please contact customer support immediately. We will open an investigation claim with the carrier on your behalf.
b. Resolution: Confirmed lost or damaged shipments will be resolved via replacement or store credit, determined on a case-by-case basis once the carrier investigation is complete.
9. Contact Information
If you have questions regarding shipping or need help with an existing shipment, please contact us at help@bikemanperformance.com or call us at 715-483-3003.
10. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time. Changes take effect immediately upon being posted to bikemanperformance.com.